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4th Annual Lean Six Sigma Improvement Week 2008
Transforming Process Improvement into sustainable Performance Excellence through creative Lean Six Sigma, strategic innovation & total business alignment
September 16 - 19, 2008 · Hyatt Regency McCormick Place, Chicago, IL

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Focus Days & Site Visit: 19 September, 2008

2.30 – 3.00 Implementing sustainable improvements

Sustaining improvement efforts over time is a recurring challenge in any organization. In an environment of constantly changing needs and the dynamic nature of the process owners, leading efforts where change “sticks” is paramount to Process Improvement. In this session Amit will discuss how to make improvements that are sustainable and engrained for all process users from day 1 of your deployment program. Through the example of the Northwestern Memorial Hospital methodology, you will learn how to guide sustainable improvement.

  • Creating an environment ready for change and process improvement
  • Enabling involvement of those impacted by the process for greater buy-in
  • Appraising the hard and soft tools you can utilize to accelerate change efforts
  • Deploying a leading best practice connected with DMAIC

Amit N. Pranchand
Process Improvement Leader
Northwestern Memorial Hospital

3.00 – 4.00Step-by-step guide to initial deployment

Know you want to do Lean Six Sigma but not sure how to get started? Not sure what to do first? Or how to structure the deployment? Then let Global Corporate College walk you through 10 simple deployment steps, aimed at putting sustainable foundations in place from the very beginning. It really is simple, but first you have to know the core processes you have to put in place.

  • Structuring your Lean Six Sigma deployment: Bottom-up or top-down?
  • Selecting your core Lean Six Sigma Team: Who will make the best leaders and how will you source them?
  • Getting buy-in from non core Lean Six Sigma members: Showing them the value of change
  • Knowing how to structure and use the Lean Six Sigma toolbox so that it suits your organizations operational culture
Denise Reading
President
Global Corporate College		 Tom Fazekas
MBB, Trainer/Consultant
Global Corporate College

FOCUS DAY L: Your one stop shop to the latest innovation methods

9.00 – 1.00 Accelerate innovative problem solving and innovation with TRIZ

Over 80,000 people world-wide are now using TRIZ to create innovative processes, products and services. Are you one of them?

TRIZ is a tool for implementing systematic innovation. TRIZ is creativity, based on problem-solving successes in many different business and industry situations, so now you can learn from the creativity of others.

This hands-on workshop will focus on using major concepts of TRIZ to accelerate innovation in Six Sigma and Lean environments. This will ultimately help you to improve the depth and breadth and speed of problem solving. Ellen Domb, the Founding member of the TRIZ Journal will walk you through the major tools and how you can apply them directly to your internal business problems.

Take away:

  • How to use three major tools of TRIZ in the Six Sigma and Lean environments
  • How to combine new ideas into effective applications
  • How to introduce TRIZ into Six Sigma and Lean for maximized innovation and creative problem solving

Ellen Domb
Founding Editor
The TRIZ Journal

1.00 – 2.00 Working lunch and innovation discussion group with workshop leaders

2.00 – 4.00 Project presentation and discussion sessions

Dave Baxter
Master Black Belt
Dominion – 2008 Process Excellence honorary mention for Innovation: “Chesapeake Energy Center Carbon Burnout”

3.00-4.00

Mary Young, technical Leader, Delphi – 2008 Process Excellence Award Winner for Innovation: “ Compound Identification of Naturally Occurring Materials that affect Solder paste performance”

SITE TOUR M

9.00 – 4.00: EXCLUSIVE SITE VISIT: TOUR OF UNITED AIRLINES FACILITY – A customer-facing case study

Experience first-hand the renowned Continuous Improvement Program at United Airlines in this behind the scenes tour - See the reality of working in a Lean Six Sigma environment. With customer focus the biggest business driver this year and every business quick off the mark to really embed Lean Six Sigma into customer facing departments, this is a must attend trip for 2008.

Site Visit Agenda

9.00: Buses depart from Hyatt Regency Hotel

9.45: Meet with the full United Airlines Continuous Improvement team as they reveal a more in depth look at the current Lean Six Sigma projects

11.00: Delve into the full program overview: Find out how the Continuous Improvement program at United Airlines has changed the business and how it is managed on a long-term basis

12.00: Lunch and networking

1.00: Practical strategies for applying the tools in a customer facing environment: Gain insight into the first-hand use of Six Sigma methods and Lean tools in a business environment

2.00: Full site tour of contact center: See for yourself the major accomplishments of Lean Six Sigma in customer facing functions including; reservations, airport baggage and lobby. See first hand the impact on internal employee’s day-to-day practices and how this is really driving customer satisfaction

3.30: Buses depart United Airlines and leave for Hyatt Regency Hotel

Facilitators of the Tour include:

Srisu Subrahmanyam
Vice President - Continuous Improvement
United Airlines

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